Frequently asked questions
What is the return policy?
We accept returns within 7 days of receiving your order, as long as the item is unused and in its original packaging.
Please contact our customer service team before sending the item back.
Shipping fees for returns may apply unless the product is defective or incorrect.
Please note that returns are not accepted if the soap packaging has been opened or damaged.
Are any purchases final sale?
Most of our products are eligible for returns and exchanges within the return policy guidelines. However, certain items may be marked as final sale, meaning they cannot be returned or exchanged.
Please check the product description or contact our customer service for details before purchasing.
When will I get my order?
Since the products are shipped from South Korea, delivery usually takes 3 to 5 business days, excluding weekends.
Please note that delivery times may vary depending on your location and the shipping carrier.
Where are your products manufactured?
All of our products are proudly manufactured in South Korea, ensuring high quality and strict safety standards. We take great care in selecting materials and production processes to provide you with the best skincare experience.
How much does shipping cost?
The shipping cost is 100 Philippine Pesos (PHP).